Frequently Asked Questions

Frequently Asked Questions
The lock is jammed when I try and remove from the pod?

The lock for our e-bikes is located on the top of the front wheel. When you start the ride it is important that you check the lock has been fully released before you attempt to move the bike. Don’t move bike until it unlocks and the app says you can ride. It will jam the lock.

How do I lock the bike during a rental?

If you want to stop at your favourite cafe or jump in the ocean for a quick dip, to safely secure your e-bike when you are out on a ride this is easy to do. Just manually close the lock on the front wheel to lock. When you want to unlock open the Sunshine Cycles App click “end ride” and then choose “unlock”.

Where can I leave the bike?

The e-bikes need to go back to their special homes where you picked them up from to rest and recharge. Please see if the green light changes to red when you push the bike gently back into its slot. This means the bike is charging from sun juice, ready for the next adventure seeker.

The chain has fallen off.

Like with any bike, this can happen like any bike en when going over a bump sometimes. The best way to fix it is to slowly back pedal the bike with your hand, while holding the chain to the front cog until it engages and sits back on the cog properly. Try not to get a little grease on your lovely frocks or socks.

The bike won't turn on.

Sometimes the power can trip. If it won’t turn on, feel underf the battery case half way back on the left side. There is a swicthtch there. Flick it and try again. Voila!

Can I ride on the beach?

In three words, no, no and no. Salty sand and mechanical and electronics are not friends. We have to charge expensive maintenance and service fees if bikes come back sandy or wet. Please treat our lovely rides like they are your brand new Xmas present from Santa.

How far can I go?

Interesting question. Some folks have ridden 70kms on 1 battery. They are probably riding on power setting 2, which has more weight and, speed so better battery usage. But we can safely say that if you’re cruising at 25km/h and pedalling, you could get to 50kms pretty easily.

What happens if I fall off?

Well first make sure you’re safe and others are too. Seek first aid and notify us immediately by calling our phone number on the bikes. We will help out. are only a phone call away to help you with anything you need. We do, however, charge call-out fees for negligence however are only a phone call away at 0406 755 547 to assist with anything you need. You’re responsible for your safety and that of the bike while you have it. Please treat our lovely rides with respect so we can offer the very best product for our members to enjoy! Share the love!

How much is it to use a Sunshine Cycle?

Our Rates are cheap. Our products are top quality at affordable rates. You can rent casually for $12 per half hour with a max charge of $72 per day. Alternatively make booking requests at least 48 hours in advance for $72 per day, with $60 for any additional days, and week rate discounts of just $300.

DELIVERY SERVICE – You can have your own Sunshine Cycle delivered to your accommodation so you can explore in style. Delivery from $10 ber bike. Just send us an enquiry.

Can we do a group booking?

Yes, you can. Just shoot us an email with what your requirements and we can work with you to tailor a cool tour adventure, or whatever you fancy.

Just send us an enquiry.